We endeavour to keep all items listed on the website in stock, if a purchase is made for an item which is out of stock you will be notified either by phone or email. It may be that if this item is part of a multiple purchase it will be sent out at a later date (at no additional cost) or refunded if necessary.

Please note that ellamora is unable to deliver outside of the UK. ellamora will deliver to most postal areas in the UK, but we are sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible. Unfortunately, we do not deliver to the Republic of Ireland.

Please note we do not deliver on Saturdays or English Bank Holidays and we cannot deliver at specific times of day.

To protect our customers from fraudulent credit card use, all orders are subject to security screening and if irregularities are found, the order may not be processed.

If there is no one at home, the carrier will leave a card with details of where the delivery is or how a new delivery may be arranged. 

ellamora will accept orders from credit/debit card holders for delivery to an alternative address from the cardholder's address.

Delivery within 3-5 working days between 9am and 5pm Monday to Friday.  Please contact us for delivery charges should you wish to purchase a product via mail order. 

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